Texas tenant finds CEO of company that owns her apartment to make unresponsive management get basic fixes done: ‘Guess who wanted to talk to me all of a sudden?’

Author image for Etai Eshet
Etai Eshet • Editor
Jul 24, 2026 7:15 AM EDT

Like too many other things in our world, nothing gets a maintenance ticket resolved faster than the word "attorney," a lesson every property management company apparently has to learn the hard way, one apartment at a time

But also, just the ability to say I found the CEO of the company that owns my apartment when they refused to reply to my email, is one big badge of honor, I think.

This woman should be walking around with a road sign reading "Caution - guts ahead"

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  • Woman sits on a bed holding a phone beside an open laptop in a bright bedroom.
    via lookphoto

    Tenant sitting on a bed with her phone and laptop, looking calm 

    Subject is a model

  • English is my first language but I chose math as a degree for a reason so sorry for any mistakes.
    via KarenWannaBe
  • I (29F) have lived in multiple apartments over the years in multiple states.
    via KarenWannaBe
  • I have had awful roommate experences (another story) but none of it compares to this latest apartment.
    via KarenWannaBe
  • I moved to this apartment October of 2023. Was a one bedroom apartment on the third floor that over looked the pool.
    via KarenWannaBe
  • The view is probably one of the few things that I liked about this apartment. Moving in I already ran into problems.
    via KarenWannaBe
  • Woman sits on a brown leather couch with a laptop, resting her hand on her chin near a coffee cup.
    via lookphoto

    Tenant thinking through her next move with a laptop open

    Represetative image

  • My apartment was not clean and half the things were not working. Here are a few of the issues \- There was food at the bottom of the dish washer \- Half the burners on the stove did not work undernieth the stove was full of grease \- Fan in the bathroom did not work \- Mailbox key did not work That first night I was there I heard footsteps of a racoon/rodent above me but I just assumed it was on the roof as I was top floor.
    via KarenWannaBe
  • Come to find out later, that was wrong. My apartment took multiple times to fix something, even the simple things.
    via KarenWannaBe
  • \- Fan in the bathroon took maintenmance three times to fix. \- Took them over a month of me pestering my apartment to give me a key that works to my mail box.
    via KarenWannaBe
  • Woman smiles while using a laptop on a brown leather couch with a coffee cup on the table.
    via lookphoto

    A model portrays a tenant smiling at her laptop on a couch

    Representative image

  • \- Had a wasp nest growing on my front door and after over a month of my maintenance request being open they said it was completed... wasp nest was still on my door.
    via KarenWannaBe
  • \- Took three time to fix the leak in my bathroom Never fixed my faucet that got stuck on sprayer mode\- Never fixed the holes in my ceiling in my bedroom.
    via KarenWannaBe
  • The only things they fixed first try was AC unit (It was middle of Texas summer) and the leak in my ceiling that was over my bed.
    via KarenWannaBe
  • Most of my neighbors were fine, though had to deal with a domestic dispute that happened in the unit below me (once again another story).
    via KarenWannaBe
  • The Parking lot was out to get my car. So much buckling and pot holes that the road would scrape the bottom of my car.
    via KarenWannaBe
  • It was so uneven that if it rained like crazy it would flood to the point water was up to my knee.
    via KarenWannaBe
  • The man hole cover was like 6 inches above the rest of the road. At one ponit I had to stop using the enterance by my apartment building because of how bad it was.
    via KarenWannaBe
  • Now I put up with this for almost three years. It was reletivly "cheap" and I really did not have anywhere else to go.
    via KarenWannaBe
  • I got into a long distance relationship so I was waiting for my bf to get a new job so he can settle in to a new place and I would follow.
    via KarenWannaBe
  • I figured I would bide my time so I did not have to break my lease... well all that changed.
    via KarenWannaBe
  • Around Febuary of 2026, I started hearing scratching noises, not every night but it was weird.
    via KarenWannaBe
  • After a few times I realized there was something in the vents. Like an idiot I ignored it.
    via KarenWannaBe
  • Well it got worse and started to hear it everynight. On March 7th, I heard rodents fighting in the vents.
    via KarenWannaBe
  • I whipped out my phone and started to record and I placed a maintenance report about it.
    via KarenWannaBe
  • March 9th, they said they completed the order. No one showed up. I also now started to hear the rodents in new places so I put in a new request in.
    via KarenWannaBe
  • Also found a flea on me while at work. Never was able to figure out if it was from the rodents or not.
    via KarenWannaBe
  • March 25th they said they have scheduled pest control for the following Thursday. My dad was visiting and I was working from home.
    via KarenWannaBe
  • Pest control never showed up. I let them know they never showed up. March 31st I asked what they are going to do about my "completed" request and that I had now seen a rodent outside.
    via KarenWannaBe
  • Also an insect pest control did show up for the yearly treatment. I asked him about it and he checked behind my stove and found rodent droppings.
    via KarenWannaBe
  • He threw up bait in the attic enerance in the hallway. April 7th they ask if rodents have entered my apartments or walls.
    via KarenWannaBe
  • Woman sits on a cushioned bench with a laptop beside a carved wooden door, smiling indoors
    via lookphoto

     a tenant sitting with a laptop and a satisfied smile

    Subject is a model

  • Im thinking what have I been complaining about but said Yes. Got rodent droppings and noises in the walls and vents.
    via KarenWannaBe
  • April 8th, they scheduled for pest control again for the 9th. 9th rolls around and apartment lets me know that they scheduled the wrong pest control and they will come back out the following week on the 16th.
    via KarenWannaBe
  • Between this and the 16th is when the leak in my bedroom happened and I called it in.
    via KarenWannaBe
  • Maintenmace guy showed up and fixed it right away. When they went into the attic, I heard them walking on my ceiling to get to the leak.
    via KarenWannaBe
  • Thats when I realized that the rodent I heard before when I first moved in, wasnt on my roof but my attic.
    via KarenWannaBe
  • 16th rolls around. Pest control was supposed to funigate my walls. Instead they put bait INSIDE my apartment and brought them even closer.
    via KarenWannaBe
  • I could hear them next to my dishwasher. Pest control told me to give it a month to let the bait take effect.
    via KarenWannaBe
  • It gets worse. April 24th, the first sighting of rodent droppings in my kitchen. May 17th more droppings and on the 18th parts of the carpet was torn up and wood by the dishwasher was chewed.
    via KarenWannaBe
  • I am starting to have literal nightmares and I am still hearing the scratching noises even in my bedroom.
    via KarenWannaBe
  • I am at my wits end. I hated going. into my kitchen as I felt everything was touched by rats.
    via KarenWannaBe
  • At that point I was done and fed up and decided I was going to break my lease and move back home to Michigan with my parents.
    via KarenWannaBe
  • I go into the office to let them know I am moving out in July and if they could waive the $1410 lease breaking fee.
    via KarenWannaBe
  • I was told by the office assistant that I have to email the apartment manager about the request and if I wanted to get the fee waived I needed video proof of the rodents physicly in my apartment and I needed to give them time to fix the issue.
    via KarenWannaBe
  • Well I sat on that for a few days because I felt defeated. I did not have video evidence and part of me figured I should just pay to make it easier, but I decided no I was going to email my manager.
    via KarenWannaBe
  • I emailed them explaining how I moved into my apartment when it wasnt move in ready, maintenance wasnt good, and the rodents were bad and I just wanted the fee waived.
    via KarenWannaBe
  • I included my signed move in check list that showed all the issues we documented, showed pictures of the rodent droppings and damages, also inclided pictures of the holes in my ceiling that have yet to be fixed.
    via KarenWannaBe
  • I emailed them Saturday the 23rd. Office is open on Saturdays but I figured I wouldnt hear back from them until Monday or Tuesday.
    via KarenWannaBe
  • Nothing. Nada. Not a wiff. So on the 27th I made a follow up email. I had my BF proof read that email as he likes to write.
    via KarenWannaBe
  • He told me I came across too agressive and helped me tone it down. On Friday I still heard nothing.
    via KarenWannaBe
  • At this point there are times where I am crying in the middle of the day because of how stressed I am and the lack of sleep I am getting.
    via KarenWannaBe
  • On Friday I am sitting in my office at work and wondering what I should do.
    via KarenWannaBe
  • Now let me tell you a tidbit about me. I work in property mangament. Not apartments but something similar.
    via KarenWannaBe
  • I am a corporate drone who knows how things are structured and how companies work. I start doing some digging.
    via KarenWannaBe
  • First I reported my apartment to the city. Second I tried finding the owners but had some issues, but I had a few things up my sleeve.
    via KarenWannaBe
  • I then looked up the legal entity name of my apartment. I found it. I found the owners of my apartment.
    via KarenWannaBe
  • I found the prent company/investors of the owners. I found the CEO of parent company. Also found out they work with the same corporate lendors that my company works with.
    via KarenWannaBe
  • All of this was public information. Now I wasnt about to go straight to the CEO.
    via KarenWannaBe
  • I know how this works. I am going to work my way up. So I went one level above my apartment.
    via KarenWannaBe
  • They had a "contact us" box, so I did. Told them what I told the city and what I told you guys.
    via KarenWannaBe
  • Also added that I just want a response but if I dont get one, legal action will be taken.
    via KarenWannaBe
  • Guess who wanted to talk to me all of a sudden. They did a walk through of my apartment and gave me some bs reasons on why it took so long to respond.
    via KarenWannaBe
  • They are waiving the fee and they are sending pest control out again. The city couldnt do much unfortunatly.
    via KarenWannaBe
  • Now Pest control did show up and put more bait out but not inside my apartment.
    via KarenWannaBe
  • I still found more droppings and the rodents got into my bag of rice. I was just counting down the days till I moved.
    via KarenWannaBe
  • The final cherry on top of this sh.. show, rodents had chewed through my windshild wiper fluid hose in my car.
    via KarenWannaBe
  • I feel like I may have won the battle but the rodents... have won the war.
    via KarenWannaBe
  • Also found out from one of my neighbors who lives in a two bedroom apartment also on the third floor, her rent is like $400 cheaper than mine.
    via KarenWannaBe
  • I pay more because im apartment is supposedly "upgraded" (I have a microwave). Also the final act, they took their time waiving the fee and I had to email them about getting it off my account because | couldnt pay my rent.
    via KarenWannaBe
  • With the fee in place, my balance on my account was $3000 and I was not allowed to make partial payents.
    via KarenWannaBe
  • I had to email them again asking them to remove the fee so I can pay rent without incurring penalties.
    via KarenWannaBe
  • Oh well, I am moved out and talking with my bf about moving in with him.
    via KarenWannaBe
  • He was the one who encouraged me to post. To answer some questions before they are asked.
    via KarenWannaBe
  • The reason why I stayed so long was because before the rodents, it wasnt really wasnt that bad.
    via KarenWannaBe
  • Like it took a while before maintenance to fix things but once fixed it was fine.
    via KarenWannaBe
  • The faucet was quirky but it worked. I knew this wasnt long term and I figured I could deal with it.
    via KarenWannaBe
  • The rodents proved me wrong. Honestly if my apartment didnt waive the fee I would have been "what ever." Yes I would be upset but I also gave it my best shot.
    via KarenWannaBe
  • It was about not even responding to me versus the actual money. Also it was cheaper and reasonable priced apartment that was reletivly close to work.
    via KarenWannaBe
  • Im not from this state so I did not have a lot of options.
    via KarenWannaBe

  • Knowing how a company is structured is basically a cheat code nobody tells you about. Most industries run on the same skeleton, a property gets owned by an LLC, the LLC answers to a management company, the management company answers to investors, and somewhere at the top sits a person whose email address is technically public information that nobody ever checks. Once you know the skeleton exists, ignoring the front desk and going straight for the spine isn't sneaky, it's just efficient.

    Silence is a strategy, not an accident. A company that takes three tries to fix a bathroom fan and a month to notice a wasp nest isn't disorganized, it's calibrated. It's betting that most people will get tired before they get thorough, that the emotional cost of chasing a response eventually outweighs whatever they're chasing it for. The math only fails when someone treats the runaround like a professional obligation instead of a personal insult.

    The email that finally works is never the angriest one. Everyone wants to send the version dripping with fury, and that's exactly the version that gets filed under "customer being emotional" and ignored for another week. The version that lands is calm, documented, slightly threatening in a legal-sounding way, and aimed two rungs higher than the person who's been ignoring you. Escalation isn't about volume, it's about altitude.

    Companies that ignore you for weeks discover urgency instantly the moment liability enters the conversation. The walkthrough that never happened suddenly happens within days. The fee that was non-negotiable becomes very negotiable. Nothing about the actual apartment changed, only the paperwork trail did, which tells you everything about what these systems are actually built to protect.

    And even total victories get an asterisk. Win the fee waiver, get the pest control scheduled, prove the whole case with a folder full of receipts, and there's still a chewed windshield wiper hose waiting in the parking lot to remind everyone that paperwork wins arguments, not actual infestations. Bureaucracy can be beaten. Nature apparently reads its own rulebook.

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landlord rental tenant ceo bad landlord entitled renting texas karen entitled people
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